28 05 2007
Find problems not solutions
By Charles, 28 05 2007 à 17:51 - First season
Keeping your job in big companies is not a matter of skill or efficiency. It depends on how useful you may become.
One thing you have to understand is that you don't get indispensable if you don't create problems.
People who find solutions, people who are always an answer may be very much appreciated in the first run. But they dig their own grave. What happen when they have solven all the problems that exist in the business ? There are not useful anymore. The management team could think of getting rid of them. And they will.
Yes, you can argue that there will never be an end to uprising problems in a standard organisation. You are surely right, but I believe it's only because there is some people that do find these problems. Weren't they found out by steady to work people, the solution providers will be quickly out of job.
Finding problems is the only occupation which can lead you to lifetime employement.
Not only you justify the job of a lot of people, but you create events that makes people want to go forth. You are a barreer against boredom, lazy habits and repetition. You may give pertinence to entire departments of your society. You are the reason why new protocols are created. You let very big documents be produced by heavy teams of consultants and project managers.
Your management will never appreciate the real value of your work, but it will know you are in some kind connected to this fantastic source of progress that rushes into the company since a few years.
Whereas finding solutions will lead you to good job evaluations, raises, promotions and so on, and finally to access to an occupation you won't be competent for (according to the Peter's Principle) . Then you will soon be spotted as nocive for the business and thrown out.
Here is the 3 main sources of problems in a company. Happily, they are really endless.
1. Organisation
The last time I've seen an organisation that was working prefectly, was... Errrr.. I don't remember. It' s surely because of I am aging to fast.
But since people decided to team together, there is no evidence it has worked ever.
Must the project manager do the business development job or should it be separated ? Does the team leader should also be the hierachical manager of each member or not ? How many people should contain a standard team ? And a department ? Is there too many meetings or not enough ? Does the technical team refers to the production or to the project team ?
2. Business efficency and sales strategy
Shareholders are always longing for better results. If something can be improved to boost the benefits, it has something to do with strategy and sales.
Sometimes it's your positionning that's is wrong. Sometimes, your prices are not adapted to the market. Sometimes your sales force is not offensive enough and should be remotivated. Sometimes your communication policy is outdated. Sometimes you don't have the good partnership strategy.
There is so many way you company can be doing bad, that you will surely find something in the minute if you urge to justify your job.
3. Products
Products are always perfectible. In the standard product they are so many bugs and misfunctions that you can write down a bugs report that is twice the size of the user's guide.
Last time, I've seen a product that was working well.. hum.. damn. My memory failed again. Maybe the wheel was not too bad.
In fact, almost anything can be criticised. Even the way to discover problems. So please enjoy your new job. You can roll up your sleeves, you will never see the end of it. Until you retire (If you manage to).

I don't know if you've read this book but I am currently reading it and it's pretty good actually. It's called the No Asshole Rule, and Robert Sutton, a guy with a brain, wrote it.
